OSCIM - Office of Smart City Impact Management:

Unifying and Enabling the Most Comprehensive Smart City Initiative Today

The development and implementation of a city-wide transformation plan encompassing hundreds of projects to be delivered jointly with a multitude of partners is not a trivial undertaking. Such a massive effort must be supported by a robust organizational set-up capable of coordinating and facilitating the proper execution of initiatives, tracking progress against set targets and fine-tuning assumptions and expectations based on the changes in the environment and the actual impact that is being delivered.

With the first strategic plan in place back in March 2014, the “Smart Dubai Executive Committee” was formed to carry out the implementation phase, with membership of additional entities in Dubai that were seen as core stakeholders. The “Smart Dubai Task Force” was then set under the leadership of Dr. Aisha Bin Bishr, Assistant Director General of the Executive Office at the time, tasked with ensuring that all related government entities and initiatives were aligned with the city’s vision.

In a short period of time, the small Task Force was able to conduct several activities that helped set the stage for all the work that lied ahead: current state and gap assessment of the city, international benchmarking of Smart Cities and development of measurement indicators based on objective international standards to track the smart city progress.

By the end of 2015, a new set of legislations was issued to strengthen and formalize the legal framework of Dubai’s Smart City initiative. The Smart Dubai Office was formally established as the umbrella organization leading Dubai’s digital transformation along with two supporting establishments; namely Dubai Data Establishment and Smart Dubai Government reporting to The Smart Dubai Office.

Smart Dubai established Office of Smart City Impact Management (OSCIM) to oversee the implementation of all projects and initiatives with partners and the broader society, while ensuring progress reporting on all key performance and also impact indicators at the city level.

To execute Dubai’s impact driven smart city transformation strategy, OSCIM has developed a city-wide strategic agenda for Government entities and the private sector to understand the top level guidelines to implement the smart city strategy. It provides a holistic view of the strategy, well-defined transformational KPIs and their targets, as well as standards and systems required to implement the smart city strategy. KPIs include 100 Dubai-specific and international smart and sustainable city KPIs.

The strategic agenda is an umbrella document including all the strategic action items that are organized around two main components:

  • SMART DUBAI DIMENSIONS: These include various specificaction items regarding Economy, Governance, Environment, Living, Mobility and People.
  • CROSS CUTTING INITIATIVES: These include Happiness Agenda and Smart Transformation Support action items. They support and reinforce above mentioned Smart Dubai dimensions through targeted policies, ICT support, targeted marketing, etc.

The “Happiness Agenda” was created to fuel city transformation, with a globally unique, scientific approach to measuring & impacting people’s happiness. 

The Office of Smart City Impact Management (OSCIM) has established a full-fledged set of strategic capabilities to oversee and monitor the execution of smart city strategy which is a large scale, system-wide, multi-actor transformational effort to make Dubai the happiest city on earth.